{ "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What types of jewellery do you sell?", "acceptedAnswer": { "@type": "Answer", "text": "We offer a wide range of jewellery, including engagement rings, wedding bands, eternity rings, bracelets, earrings, signet rings and pendants. Our collections feature gold, platinum, silver, diamonds, gemstones and lab grown diamonds and gems." } }, { "@type": "Question", "name": "Do you sell certified diamonds?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. All our diamonds are ethically sourced and certified by internationally recognised laboratories such as GIA or IGI. Certified diamonds are supplied with documentation detailing cut, colour, clarity and carat weight on request." } }, { "@type": "Question", "name": "How do I choose the right engagement ring?", "acceptedAnswer": { "@type": "Answer", "text": "Choosing an engagement ring involves considering diamond shape, metal type, setting style and budget. Our specialists guide you through the 4Cs of diamonds to help you select a ring that suits both style and lifestyle." } }, { "@type": "Question", "name": "Can you create custom jewellery, including engagement rings?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. We specialise in custom, bespoke jewellery design. You can work with our designers to create engagement rings, wedding bands, earrings and bangles tailored to your preferences and vision." } }, { "@type": "Question", "name": "What metals are best for engagement rings?", "acceptedAnswer": { "@type": "Answer", "text": "Popular choices include 9ct and 18ct gold (yellow, white or rose), platinum and palladium. Platinum is durable and hypoallergenic, while gold offers versatility and classic appeal. All bespoke items undergo nickel release testing, making them hypoallergenic." } }, { "@type": "Question", "name": "How does the custom jewellery process work?", "acceptedAnswer": { "@type": "Answer", "text": "Our custom process includes consultation, computer-generated designs, approval and final craftsmanship. This ensures each piece is unique, meets expectations and is of the highest quality." } }, { "@type": "Question", "name": "How long does custom jewellery take?", "acceptedAnswer": { "@type": "Answer", "text": "Custom jewellery typically takes between 3 and 6 weeks, depending on design complexity." } }, { "@type": "Question", "name": "How should I care for my jewellery?", "acceptedAnswer": { "@type": "Answer", "text": "We recommend regular cleaning with a soft cloth, avoiding harsh chemicals and removing jewellery during physical activities. Professional cleaning and inspections help maintain brilliance and security." } }, { "@type": "Question", "name": "Do you offer jewellery cleaning services?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. We provide professional jewellery cleaning and inspection services. We also offer rhodium plating for pieces needing a refresh." } }, { "@type": "Question", "name": "Do you offer jewellery repairs?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Our expert workshop handles ring resizing, stone replacement, clasp repairs, polishing and restoration work. We also offer watch repairs, servicing and restoration, including dial restoration and case regraining." } }, { "@type": "Question", "name": "How long do jewellery repairs take?", "acceptedAnswer": { "@type": "Answer", "text": "Most jewellery repairs are completed within 1 to 3 weeks, depending on complexity and the type of repair required." } }, { "@type": "Question", "name": "Are your prices competitive?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. We offer fair and transparent pricing without compromising on quality or craftsmanship. As an independent jeweller, we work directly with suppliers to provide value to our customers." } }, { "@type": "Question", "name": "Do you offer insured shipping?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. We offer fully insured and securely packaged shipping within the UK for complete peace of mind." } } ] }
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Frequently Asked Questions (FAQs)

Welcome to Toulson Jones Jewellers FAQ page.

 

Here you’ll find clear answers to common questions about buying jewellery, diamonds, Lab grown, gemstones, custom designs, repairs, and aftercare.

 

If you need further assistance, our jewellery experts are always happy to help.

 

Please call us on 01892 533307, visit us in store at Royal Victoria Place, Tunbridge Wells, TN1 2SS or reach out via our site here.

What types of jewellery do you sell?

We offer a wide range of jewellery, including engagement rings, wedding bands, eternity rings, bracelets, earrings, signet rings and pendants. Our collections feature gold, platinum, silver, diamonds, gemstones and Lab grown diamonds and gems.

​

Do you sell certified diamonds?

Yes. All our diamonds are ethically sourced and certified by internationally recognised laboratories such as GIA or IGI. Our certified diamonds come with documentation detailing cut, colour, clarity, and carat weight - on request.

Fabric Question Mark
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Engagement Rings & Wedding Jewellery

How do I choose the right engagement ring?

Choosing an engagement ring involves considering diamond shape, metal type, setting style, and budget. Our specialists can guide you through the 4Cs of diamonds and help you find a ring that suits both your style and lifestyle.  For more information please read our 4C’s guide. 

​

Can you create custom jewellery, including engagement rings?

Yes. We specialise in custom, bespoke jewellery design. You can work with our designers to create any bespoke item, including engagement ring, wedding band, earrings and bangles tailored to your preferences and vision.  Please read our guide to creating your unique piece.

What metals are best for engagement rings?

Popular choices include 9ct, 18ct gold (yellow, white, or rose) platinum and palladium. Platinum is durable and hypoallergenic, while gold offers versatility and classic appeal.  However, if you have a bespoke item created with us, it will go through a nickel release test.  This means that the any metal you select will be hypoallergenic. 

Custom Jewellery Design

How does the custom jewellery process work?

Our custom process includes consultation, computer generated designs, approval and final craftsmanship. This ensures your piece is unique, meets your expectations and is of the utmost quality.  Please read our full guide on our Bespoke service and options.

​

How long does custom jewellery take?

Custom jewellery typically takes between 3–6 weeks, depending on design complexity.

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Jewellery Care & Maintenance

How should I care for my jewellery?

We recommend regular cleaning with a soft cloth, avoiding harsh chemicals and removing jewellery during physical activities. Professional cleaning and inspections help maintain brilliance and security.  For a quick and effective at home solution please check out our Connoisseurs range of cleaning products. 

​

Do you offer jewellery cleaning services?

Yes. We provide professional jewellery cleaning and inspection services to keep your pieces looking their best.  For pieces needing a refresh we also offer rhodium plating.

Do you offer insured shipping?

Yes, within the UK. All jewellery shipments are fully insured and securely packaged for peace of mind.

​

Is your jewellery ethically sourced?

Yes. We are committed to responsible sourcing, conflict-free diamonds and sustainable practices throughout our supply chain.

​

How can I get in contact with you?

You can contact us by phone, email, virtual calls or by visiting our showroom. Our team is always ready to assist with any questions you have.  If you would like to arrange a virtual or in person appointment please click here.

Gift Box Unwrapped

Do you offer insured shipping?

Yes, within the UK. All jewellery shipments are fully insured and securely packaged for peace of mind.

​​

Is your jewellery ethically sourced?

Yes. We are committed to responsible sourcing, conflict-free diamonds and sustainable practices throughout our supply chain.

Delivery Hand Off

How can I get in contact with you?

You can contact us by phone, email, virtual calls or by visiting our showroom. Our team is always ready to assist with any questions you have.  If you would like to arrange a virtual or in person appointment please click here.

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