DELIVERY

Delivery must be to an address in the United Kingdom.  All deliveries must be signed for. Please make sure you keep the receipt enclosed with your goods.

For certain goods we will specify an expected delivery date. Prices for deliveries will be calculated for you, some are more than others due to the weight and type of postage.

In all other cases set out below, delivery times are calculated in working days in most instances orders take 3 working days, some items can take up to 28 days for delivery for example the handmade items such as engagement rings, eternity rings and some wedding rings. We will inform you if we become aware of an unexpected delay. If you have a deadline please call directly. We will do our best to inform you of any delay in you order request by Email or by telephone.

  

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, these cannot be guaranteed as occasionally delivery times may be affected by factor beyond our control e.g. problems obtaining authorisation for your payment, obtaining stock. We will inform you if we become aware of an unexpected delay. We will do our best to inform you of any delay in you order request by Email or by telephone.

 

Missing, Damaged or Incorrect Orders

No liability for any claim for missing, damage or non-functionality shall be accepted unless Toulson Jones Jewellers are notified in writing by the purchaser within seven days of delivery. Email (info@toulsonjonesjewellers.co.uk )will be accepted as notification. No liability for any claim for missing items such as manuals, etc. shall be accepted unless Touslon Jones Jewellers are notified in writing by the purchaser within seven days of delivery.